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abstractcats
Joined: 24 Mar 2009
Posts: 21
Location: USA-lien
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 Geist-The my order goofed, no geist in my account- thread
Using Paypal, it said error and gave a contact email at FXpansion. I did get a Paypal receipt for my order in my email. Ugh! The wait is killing me  I do have an email into FXpansion. Thanks guys, ScottAC
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| Fri Nov 19, 2010 2:58 am |
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kingski
Joined: 10 Jul 2006
Posts: 7
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I also had the same problem today. I paid thru HBSC, and got an error returning to the fxpansion site. I was able to print an HBSC receipt for my order, but my CC was never charged, and I received no email confirmation. I'd try agian, but don't want to be charged twice.
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| Fri Nov 19, 2010 3:54 am |
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abstractcats
Joined: 24 Mar 2009
Posts: 21
Location: USA-lien
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kingski wrote:I also had the same problem today. I paid thru HBSC, and got an error returning to the fxpansion site. I was able to print an HBSC receipt for my order, but my CC was never charged, and I received no email confirmation. I'd try agian, but don't want to be charged twice.
Yeah, I'd say email the FX kids and give it 24 hrs. Thats my plan, so far.
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| Fri Nov 19, 2010 3:58 am |
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kingski
Joined: 10 Jul 2006
Posts: 7
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Yup...that's what I'm doing, but their support info said to post here, in case something's off with the email.
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| Fri Nov 19, 2010 4:19 am |
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emspace
Joined: 08 Nov 2010
Posts: 16
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kingski wrote:I also had the same problem today. I paid thru HBSC, and got an error returning to the fxpansion site. I was able to print an HBSC receipt for my order, but my CC was never charged, and I received no email confirmation. I'd try agian, but don't want to be charged twice.
Same exact problem! I didn't get to print my receipt though  . I hit refresh with no success and in retrospect I shouldn't have because now I don't know if I'm going to be charged twice or not (so far it doesn't seem like I was charged at all).
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| Fri Nov 19, 2010 4:41 am |
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abstractcats
Joined: 24 Mar 2009
Posts: 21
Location: USA-lien
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emspace wrote:kingski wrote:I also had the same problem today. I paid thru HBSC, and got an error returning to the fxpansion site. I was able to print an HBSC receipt for my order, but my CC was never charged, and I received no email confirmation. I'd try agian, but don't want to be charged twice.
Same exact problem! I didn't get to print my receipt though . I hit refresh with no success and in retrospect I shouldn't have because now I don't know if I'm going to be charged twice or not (so far it doesn't seem like I was charged at all).
paypal sent my receipt almost instantly and the transaction is showing in my paypal so I know I was charged, don't know about using a CC though, I do have an HSBC card but I don't remember how long it takes to show.
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| Fri Nov 19, 2010 5:27 am |
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__BT41__
Joined: 16 Sep 2004
Posts: 37
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same problem, sent email to FX, etc....
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| Fri Nov 19, 2010 5:31 am |
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abstractcats
Joined: 24 Mar 2009
Posts: 21
Location: USA-lien
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__BT41__ wrote:same problem, sent email to FX, etc....
This has become a club I think
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| Fri Nov 19, 2010 5:46 am |
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kingski
Joined: 10 Jul 2006
Posts: 7
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OK...Fxpansion. Do you want our business...or not!
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| Fri Nov 19, 2010 6:19 am |
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Angus_FX
Herder of Cats
Joined: 10 Sep 2004
Posts: 3737
Location: FX HQ, London
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Of course we do.. as soon as our Web guy appears I'll get him to have a look what's up. Andreeeeeeaaaas!!! Paging Switzerland!!!
_________________ -- Angus F. Hewlett - CEO - FXpansion --
Twitter | YouTube
Synth Squad | BFD Eco | GURU
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| Fri Nov 19, 2010 9:07 am |
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Guest
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Sorry you're having problems. I've alerted our webmaster about it, so hopefully we'll get it resolved soon.
Steve.
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| Fri Nov 19, 2010 9:10 am |
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ashsmith
Joined: 01 Sep 2007
Posts: 12
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I wish I'd read this thread before I used Paypal. Doh.
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| Fri Nov 19, 2010 10:22 am |
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phraggle
Joined: 23 Sep 2006
Posts: 24
Location: nova scotia, canada
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I had the same problem last night - tried paying wth Visa, got returned to a blank FXpansion page. Tried paying with PayPal - got an error message, then received a receipt in email, but no email with links or anything - so I don't even know for sure if my CC was charged. Sent an email to support.
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| Fri Nov 19, 2010 11:55 am |
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Drew_fx
Joined: 21 Jul 2006
Posts: 2797
Location: London, UK
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Hey guys,
Just to let you know, we're looking into these issues and hope to have you all up and running very soon!
Cheers,
Drew
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| Fri Nov 19, 2010 12:22 pm |
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phraggle
Joined: 23 Sep 2006
Posts: 24
Location: nova scotia, canada
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Hey guys - any clues yet as to what's happening with the store thing?
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| Fri Nov 19, 2010 1:31 pm |
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