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What's the procedure for de-registering BFD3 & BFD2 and transferring the licenses to somebody else please?

NB. The support@Roli.com email address does not work and 'support.roli.com/request' is not a valid email address.

Just installed BFD3 v3.3.0.44. I have a backup drive (G:) attached to my PC. The G: drive was switched on when I first launched BDF3. The following message appeared: 2019-09-09_1236BFD3.png Unusual, but no real problem. I clicked [OK]. Then the following message appeared: 2019-09-09_1237BFD3-b.png I...

Hi Steve, Thanks for the reply. I installed v3.3.0.44 yesterday. After reading a lot of posts here I was anticipating problems so wanted to know the file locations to help with recovery. As it happened, the installation worked and BFD3 is actually running (pretty much). There is an issue when launch...

How does the Vertical Resizing work? The BFD3 layout is too big to fit on my wide 3440 x 1440 screen which is scaled to 200%, and too big to fit on my 1280 x 1024 screens! I need to be able to resize the entire BFD3 display to fit the screens, like most modern apps. I can't find Vertical Resizing i...

How does the Vertical Resizing work? The BFD3 layout is too big to fit on my wide 3440 x 1440 screen which is scaled to 200%, and too big to fit on my 1280 x 1024 screens! I need to be able to resize the entire BFD3 display to fit the screens, like most modern apps. I can't find Vertical Resizing in...

How does the Vertical Resizing work? The BFD3 layout is too big to fit on my wide 3440 x 1440 screen which is scaled to 200%, and too big to fit on my 1280 x 1024 screens! I need to be able to resize the entire BFD3 display to fit the screens, like most modern apps. I can't find Vertical Resizing in...

Problem solved. I de-authorised and then re-authorised BFD2. It then worked again. I think this may have had something to do with the fact that I changed my root (C:) drive recently for an SSD and the Fxpansion licenses were lost. I had better check my BFD3 license, although I've never been guilty o...

Where are the license files stored on a PC please?

I've just started to use BFD2 (2 not 3) as a plugin in Nuendo (versions 8 and 10) and now every time I launch Nuendo an Fxpansion screen opens asking me to enter a License code and register BFD1 ! I have never owned BFD1 so don't have a License code to enter. How can this be prevented? - If the easi...

Two years in and there have been only incremental updates for BFD. What if anything should long time owners of BFD expect from Roli? At least let us know if you have anything in the works. Well, they have recently released BFD3 v3.3.0.43 and 44 which are full of installation/authorisation bugs and ...

I can't use the 3.3.0.44. I always get the message that BFD 1 needs to be authorized. That means that also the new update didn't solve the problem. So I did go back to 3.2.3.3 It didn't also solve the problem when I was going back to 3.2.3.3 and then updating directly to 3.3.0.44. I leave it on 3.2...

Oh boy.

I don't think I'm going to try the update again at this juncture. I'm only sorry I was suckered into buying the update from BFD2 to BFD3.

I've always preferred the BFD2 graphics anyway.

Is there nobody at Fxpansion who can help? Silence is not golden, it is just very bad PR and a real disincentive to use the product. Last week when I installed the BFD3 update the License Manager told me that I needed to authorise BFD1 which I don't have and never have had. Today it tells me that I ...

Could somebody from FXpansion please help here? We can no longer access BFD3! NB. I also just installed the BFD2 v.2.3.1.6 64bit update that I noticed was available and that has worked without issues. So what's our problem with the BFD3 update? Is it a Windows-10 issue? It was working fine before in...

Just installed v3.3.3.0.43 successfully. Now when I launch BFD3 I get the message 'BFD3 has been disabled because the license file is corrupt. Pleas run license manager". So I do that and it says that I need to authorise BFD1 !! I don't have BFD1 so I [Cancel] It states that BFD3 is authorised ...