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What's the procedure for de-registering BFD3 & BFD2 and transferring the licenses to somebody else please?

NB. The support@Roli.com email address does not work and 'support.roli.com/request' is not a valid email address.

Just installed BFD3 v3.3.0.44. I have a backup drive (G:) attached to my PC. The G: drive was switched on when I first launched BDF3. The following message appeared: 2019-09-09_1236BFD3.png Unusual, but no real problem. I clicked [OK]. Then the following message appeared: 2019-09-09_1237BFD3-b.png I...

Hi Steve, Thanks for the reply. I installed v3.3.0.44 yesterday. After reading a lot of posts here I was anticipating problems so wanted to know the file locations to help with recovery. As it happened, the installation worked and BFD3 is actually running (pretty much). There is an issue when launch...

Problem solved. I de-authorised and then re-authorised BFD2. It then worked again. I think this may have had something to do with the fact that I changed my root (C:) drive recently for an SSD and the Fxpansion licenses were lost. I had better check my BFD3 license, although I've never been guilty o...

Where are the license files stored on a PC please?

I've just started to use BFD2 (2 not 3) as a plugin in Nuendo (versions 8 and 10) and now every time I launch Nuendo an Fxpansion screen opens asking me to enter a License code and register BFD1 ! I have never owned BFD1 so don't have a License code to enter. How can this be prevented? - If the easi...

Is there nobody at Fxpansion who can help? Silence is not golden, it is just very bad PR and a real disincentive to use the product. Last week when I installed the BFD3 update the License Manager told me that I needed to authorise BFD1 which I don't have and never have had. Today it tells me that I ...

Could somebody from FXpansion please help here? We can no longer access BFD3! NB. I also just installed the BFD2 v.2.3.1.6 64bit update that I noticed was available and that has worked without issues. So what's our problem with the BFD3 update? Is it a Windows-10 issue? It was working fine before in...

Just installed v3.3.3.0.43 successfully. Now when I launch BFD3 I get the message 'BFD3 has been disabled because the license file is corrupt. Pleas run license manager". So I do that and it says that I need to authorise BFD1 !! I don't have BFD1 so I [Cancel] It states that BFD3 is authorised ...

Thanks for the informative rep!y. I decided to risk it and bought the upgrade from BFD2 to BFD3 (usb stick version). Unfortunately, even though I don't live in Outer Mongolia, it has still not arrived after one week. No response from the FX people on this forum and no response from Roli (who I think...

On October 16 I bought the BFD3 upgrade from BFD2 (the memory stick version) for 79GBP. It has not arrived! Order ref: 56365PALM What is going on? Is there no FX phone number I can use to chase this up? Tried contacting Roli support to no avail. Neither I nor PayPal have received any shipping detail...

I already have BFD2 and am tempted by the current 50% offer to upgrade to BFD3, but I am intimidated by the number posts here about download and installation issues. So I have a few questions:: 1. I will certainly miss the nice graphics of BFD2 (I have never thought that the plain white and basic dr...

SKoT_FX wrote:(PMed test build)

What does that mean?

How old are you guys - eight?

Forget it. Don't you have anything better to do?

What a waste of forum space!

Then I figured out the Content Location algorithm does not include a recursive directory search, so just pointing to the parent BFD2/Grooves folder was not enough - I had to manually include about 25 sub-directories containing groove files to the location one-by-one for them to now show up in the l...