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Hey, If you're trying to open Cypher2 as an AU, please first try restarting your machine. If the problem persists, please get in touch with out support team with as much information as possible (Operating system version, Studio One version, Cypher2 version and other system specs) and they'll be able...

Hi there, I'm afraid I can find any support tickets related to this issue, but please feel free to let me know the ticket number and I'll chase it up if you've created one. Please find attached a folder containing the missing files for BFD Kabuki & Noh: KabukiFiles.zip Please extract, copy and p...

Thanks for the precious and quick answer I tried the Demo 3.1.4.5 of Fxpansion Bfd 3 It has a few limited sounds rightly .. But I hear a strange vibration in the sounds coming out of the almost distorted sound system .. What do you know why this happens? There are precise BFD3 regulation patterns b...

Hi there, please ensure you're running the latest update for Windows 10, and that you're installing either the latest release of BFD3 (v3.2.3.3) or the recent public beta (v3.3.0.32).

If you're continuing to experience issues, please contact our support team: https://support.roli.com/request

Hi Steve, I've heard from the team and running two different versions of BFD3 as 32bit and 64bit on the same system unfortunately isn't possible, due to the resources that are shared. If you wish to continue using 32bit, we recommend continuing to use v3.2.3.3. Apologies for any inconvenience this c...

Hi Steve, apologies for the delayed response.

The public release of BFD3.3 will drop support for 32bit on Windows. I'll pass your info on to the team to see if it's possible to run the 32bit .dll of 3.2.3.3 after the 3.3 installation, but this may not be possible.

Thanks for the report Steve, I'll pass this on to the development team to ensure it's resolved.

Heya, our support team will be able to help get you set up - please reach out to them: https://support.roli.com/request

Thanks!

Hi, if you're experiencing this crash consistently, please get in touch with our support team with as much information as possible regarding your system specs, BFD3 version and details on how to reproduce the crash, and they'll be able to help and log any issues. You can reach them here: https://sup...

Hiya, This issue is caused by a corrupt license file, and can be resolved with the following steps: - Quit BFD3, open License Manager and log in with your FXpansion account details - Head to Products -> 'De-authorize and remove product(s)' - Select BFD3 and click 'De-authorize' in the bottom-right c...

Hi Charlie,

You'll just need to authorise again as though it's a new installation - you have a set number of free authorisation slots that are used each time you authorise on a new machine.

If you run into any issues, please contact our support team who will be able to get you up and running.

Hi,

We've seen this occasionally, and clearing the AU cache on your system and restarting should allow Logic to scan BFD3 successfully. If this isn't the case, please contact our support team who will be able to help.

can't get 33.0.32 off the Cubase 64bit blacklist. What could possibly be the benefit of dropping Win7 support at this time? Hi, which version of Cubase is this occurring with, and on which OS? If you attempt to reactivate the .vst, what happens? If you clear the VST blacklist entirely and launch Cu...

Hi Craig, The latest version of BFD3, v3.2.3.3, supports OSX 10.9 and above, as specified on the main BFD3 product page under "System Requirements" - https://www.fxpansion.com/products/bfd3/ The new public beta version of BFD3, v3.3.0.32, supports OSX 10.10 and above and will be the minimu...

The Beta is not showing in the license manager even though I have the "beta" option checked. I did download from my user area, but it would be nicer to get it through the manager. Hi, you should be able to access the beta installer from the Product Downloads section of your account on the...