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INSTALLATION ISSUE - HELP NEEDED PLEASE

Posted: Wed Jun 17, 2009 6:22 am
by fols
Hey guys

I recently purchased GURU.
When i went to install it, it installed no problems BUT!
When i went to run it in Logic 8 it would not work.
I had previously downloaded the DEMO VERSION of GURU from the FXPANSION website
and Logic was still recognizing the demo version
so i thought that was the problem, i got rid of it and re-installed the GURU program
NOW.... Logic doesnt read GURU at all!!!
and when i open guru outside a DAW it gives me the message "SOUND STREAM STOPPED"
What have i done wrong???

Could someone be so kind as to guide me through this problem and help me out ?

Thanks :D

Posted: Fri Jun 19, 2009 4:45 pm
by ryan_fx
About the sound stream issues:

The Standalone needs to be set to the exact same sample rate as the soundcard - otherwise it gives an error saying "the sound card is used by another application".

Be sure that you delete the Guru demo in its entirety. Delete Guru and all data, and reinstall. Be sure to use the Guru 1.6.12 update as well.

I am in the process of assisting you via our ticket system, so please follow up with me there.

ryan_fx

Posted: Sat Jun 20, 2009 8:36 pm
by Rory_FX
"SOUND STREAM STOPPED" indicates that you are running an old version of Guru. You need to update to 1.6.12 which you can download from Support / Downloads.