GURU asking for serial in Live 8.1.3 - Win 7 64bits - Fxpansion.com

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GURU asking for serial in Live 8.1.3 - Win 7 64bits

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Piccolo Tigre
Posts: 2
Joined: Fri Aug 10, 2007 1:45 am

GURU asking for serial in Live 8.1.3 - Win 7 64bits

Postby Piccolo Tigre » Wed May 19, 2010 12:29 pm

Hi,

Guru keeps asking me for the serial number when i open Live 8.1.3 under windows 7 64 bits.

It's strange because it opens whitout problems in standalone. It's the latest version 1.6.12.

I have already deleted all and re-installed it but the problem is still here.

Support tell me to delete HKEY_Local_Machine/Software/FXpansion/ GURU LicenseKey but i can't find it and they don't tell me where should i find this file.

I saw that others people got the same problem (maybe not in win7), but it's resolved in PM and so i don't know what to do.

Do anyone knows where is the HKEY?

Thanks for your help.

K.

Piccolo Tigre
Posts: 2
Joined: Fri Aug 10, 2007 1:45 am

Postby Piccolo Tigre » Fri May 28, 2010 9:19 am

So still no answers from Helpdesk ... Kinda weird support ... I'm not happy ...

Angus_FX
Herder of Cats
Posts: 4172
Joined: Fri Sep 10, 2004 3:00 pm
Location: FX HQ, London
Contact:

Postby Angus_FX » Sat May 29, 2010 11:36 am

The HKEY is accessed via RegEdit

Start -> Run, type Regedit <ENTER>

Now look at
HKEY_LOCAL_MACHINE/Software/FXpansion/GURU
find the entry "LicenseKey" in the right hand pane & delete it.

You may also need to do the same for
HKEY_CURRENT_USER/Software/FXpansion/GURU


Best,
Angus.
-- Angus F. Hewlett - CEO - FXpansion --
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