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REFUND HELP

Support for the VST To RTAS Adapter

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wgetz
Posts: 3
Joined: Tue Apr 05, 2016 10:25 pm

REFUND HELP

Postby wgetz » Wed Apr 06, 2016 1:21 am

Hi. I can't seem to get a response from the email I submitted. I bought the RTA converter, but unfortunately it will not work. The files I am trying to convert came from Nuendo on a PC, and my Mac cannot read the Plug In files, therefore I cannot even convert any of the plug ins. Does fxpansion ever give refunds? I am really hoping for a response.

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Rory_FX
Posts: 2496
Joined: Tue Oct 12, 2004 4:56 pm
Location: FXP:MCR

Re: REFUND HELP

Postby Rory_FX » Wed Apr 06, 2016 9:06 am

Hi,

Did you submit a ticket to our support system? If so, what’s the ticket number?

wgetz
Posts: 3
Joined: Tue Apr 05, 2016 10:25 pm

Re: REFUND HELP

Postby wgetz » Wed Apr 06, 2016 11:25 am

Rory_FX wrote:Hi,

Did you submit a ticket to our support system? If so, what’s the ticket number?


Yes it is #90608

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Rory_FX
Posts: 2496
Joined: Tue Oct 12, 2004 4:56 pm
Location: FXP:MCR

Re: REFUND HELP

Postby Rory_FX » Wed Apr 06, 2016 1:00 pm

Hi,

Your ticket was only submitted last night. Please give our staff some time to respond. Support will be in touch soon. They’re usually pretty quick, most support queries get replied to within 24-48 hours.

wgetz
Posts: 3
Joined: Tue Apr 05, 2016 10:25 pm

Re: REFUND HELP

Postby wgetz » Fri Apr 08, 2016 1:31 am

Rory_FX wrote:Hi,

Your ticket was only submitted last night. Please give our staff some time to respond. Support will be in touch soon. They’re usually pretty quick, most support queries get replied to within 24-48 hours.


Hi, I have still not received an email. Getting a little worried, when do you think it will get answered?

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Rory_FX
Posts: 2496
Joined: Tue Oct 12, 2004 4:56 pm
Location: FXP:MCR

Re: REFUND HELP

Postby Rory_FX » Fri Apr 08, 2016 12:35 pm

I’ve personally responded now.


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