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guitartoys
Posts: 27
Joined: Sun Jul 18, 2010 4:51 pm

Web Slow, Downloads timing out

Postby guitartoys » Mon May 14, 2012 11:21 pm

Hi,

Just having a hard time downloading a recent purchase. The site seems very slow, and when I try to do any download, it times out.

I've tried it from 3 machines and 2 locations, so I think it's the site.

Thanks.

Michael

Platinum Samples
Posts: 4923
Joined: Fri Jun 16, 2006 5:43 pm
Location: Los Angeles, CA
Contact:

Postby Platinum Samples » Tue May 15, 2012 12:29 am

Where are you located globally?

Rail
Image

guitartoys
Posts: 27
Joined: Sun Jul 18, 2010 4:51 pm

Postby guitartoys » Tue May 15, 2012 12:32 am

USA - Northern VA close to Washington DC.

I have Broadband at the office, and Fiber at the house.

Just when I try to download, I get a message that it is timing out and try later.

This is the message I get

- Sorry, the server is not responding. Please try again later. -

M

guitartoys
Posts: 27
Joined: Sun Jul 18, 2010 4:51 pm

Postby guitartoys » Tue May 15, 2012 1:36 am

Still can't download

:cry:

M

tohel
Posts: 1
Joined: Wed Aug 31, 2011 9:09 am

Postby tohel » Tue May 15, 2012 8:32 am

Neither do I (Germany)

:cry:

User avatar
Rory_FX
Posts: 2495
Joined: Tue Oct 12, 2004 4:56 pm
Location: FXP:MCR

Postby Rory_FX » Tue May 15, 2012 9:07 am

Hi all,

We've had problems in the last 12 hours which are now fixed. Could you please try again and let me know here if you're still having problems?

Apologies, and thanks :)

VM
Posts: 1
Joined: Wed Jan 02, 2013 1:24 pm

very slow download

Postby VM » Fri Jan 04, 2013 4:07 pm

Hi,

Don't think the problem is fixt I got the same problem. Downloading in Belgium Europe.
I'm downloading BFD ECO full installer, 1,1 Gb. Started this morning 9 and its now 5 in the evening and still got 3 hours to go.
Tryed it yesterday downloaded 6 hours and failed.

Greetings
Marc

Drew_fx
Posts: 3830
Joined: Fri Jul 21, 2006 5:32 pm
Location: London, UK

Re: very slow download

Postby Drew_fx » Fri Jan 04, 2013 4:30 pm

VM wrote:Hi,

Don't think the problem is fixt I got the same problem. Downloading in Belgium Europe.
I'm downloading BFD ECO full installer, 1,1 Gb. Started this morning 9 and its now 5 in the evening and still got 3 hours to go.
Tryed it yesterday downloaded 6 hours and failed.

Greetings
Marc


Hey Marc,

Just fixed this. Please restart your download, and it should now be much faster.

jhkaufi
Posts: 4
Joined: Thu Dec 20, 2012 8:39 pm

Postby jhkaufi » Fri Jan 04, 2013 5:18 pm

Hi,

last night it was very slowly - only 10 kB/s. But now here in Germany 5 MB/s for me.
Seems to be fixed.

Greetings Kaufi :D

Dschona
Posts: 1
Joined: Sat Dec 15, 2012 10:20 pm

Postby Dschona » Fri Jan 04, 2013 10:32 pm

right now it’s 7 KB/s. 12 hours for 50 MB and i need to download five files. location: southern germany. i’m trying to download bfd yamaha oak custom files.

mschimchen
Posts: 1
Joined: Thu May 24, 2012 3:05 pm

New Servers please

Postby mschimchen » Sat Jan 05, 2013 7:49 am

I think for a company which sells such big "Data Content" over the net, you should have the newest and most fast servers you can get!
Or only deliver on DVD's!
I stopped now downloading my content buys , cause after 3 Day's of time outs and DL times of 15 h, my nerves are stretched to maximum !
I will try later next week and hope that you find a workaround for the problem!
It's not good for a company's reputation, that the customer can not get his goods delivered!

Greetings

Manix

Platinum Samples
Posts: 4923
Joined: Fri Jun 16, 2006 5:43 pm
Location: Los Angeles, CA
Contact:

Postby Platinum Samples » Sat Jan 05, 2013 7:53 am

I believe FXpansion use Amazon S3 servers which are the same that Netflix (and we) use

Not sure why they're having trouble - it may be with the Cloudfront service which we don't use

Rail
Image

patpat
Posts: 5
Joined: Sat Oct 23, 2004 8:49 am

Postby patpat » Sat Jan 05, 2013 2:14 pm

Hi all,

We've had problems in the last 12 hours which are now fixed. Could you please try again and let me know here if you're still having problems?

Apologies, and thanks Smile


Hello
Thank you for the fix. But it didn't help to me. The Download is still very slow. I could download very fast the BFD - Jazz & Funk but the download of BFD - Percussion is very very slow, 10 - 30 KB/s.

In generally your website is very slow.

Regards Patrik

andyb12string
Posts: 1
Joined: Wed Jul 11, 2007 9:20 pm

Postby andyb12string » Sat Jan 05, 2013 7:55 pm

same problem here on my third attempt since yesterday, (BFD percussion expansion) very slow download then just stops so I have to start again. DLing from California @11.53amPST. Maybe Fxpansion can create torrent versions of files to ease server load.

czerjere
Posts: 1
Joined: Mon Sep 27, 2010 5:32 pm

bfd percussion

Postby czerjere » Mon Jan 07, 2013 9:33 am

:cry: Hello , i download 2 time, the part 2 of bfd percussion and the files are corrupted impossible to install whats happend.
16 hours for the 2 files at 30 ks my bandpass is 2mb second
is the return to the middle age.

:lol:


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