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how long to wait for license transfer?

Posted: Wed Jul 26, 2017 6:51 pm
by nevis
Hi,

I bought a license and have been patiently waiting for the transfer for 3 working days now.
As I would like to take advantage of the (current 2017) summer sale, I am wondering:
Can anything be done to speed this up?

Thanks.

Re: how long to wait for license transfer?

Posted: Thu Jul 27, 2017 9:41 am
by purtington
nevis wrote:Hi,

I bought a license and have been patiently waiting for the transfer for 3 working days now.
As I would like to take advantage of the (current 2017) summer sale, I am wondering:
Can anything be done to speed this up?

Thanks.


A couple thngs I would suggest if you haven't already tried them.

Firstly contact support (who are now Roli) here. https://support.roli.com/request/

Secondly, it might be that it's already been transfered but you haven't had email confirmation so if you've already been given a serial number you could try and register your product and see if it goes through but then I guess it should show up in your account.

Also, support might let you take advantage of the 50% discount, 'retrospectively' assuming you have proof of purchase.

Good luck


Steve

Re: how long to wait for license transfer?

Posted: Thu Jul 27, 2017 5:03 pm
by nevis
Thanks for taking the time to reply, much appreciated.

Will contact them tonight if nothing changes till then.

Re: how long to wait for license transfer?

Posted: Sat Jul 29, 2017 3:17 pm
by nevis
No news... except my growing discontent and the lingering feeling I may have made a mistake buying an FXpansion product if that is the usual support attitude.

No transfer, no reply from support, no reaction to a kind nudge on Twitter.

Re: how long to wait for license transfer?

Posted: Sat Jul 29, 2017 9:57 pm
by nevis
And miraculously, the license appeared in my FXpansion account.
It took only a week... :roll:

Re: how long to wait for license transfer?

Posted: Sun Jul 30, 2017 10:16 am
by purtington
nevis wrote:And miraculously, the license appeared in my FXpansion account.
It took only a week... :roll:


I've only ever done one licence transfer about 6 or 7 years ago but I think a week is about how long mine took.
Glad you got there in the end and not too late to take advantage of the sale.
It's often the case when two companies merge that their support structure takes a hit.

Steve