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Product could not be authorized- Help??

Product Support for BFD3

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joelinnane
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Joined: Tue Jun 16, 2020 3:00 pm

Product could not be authorized- Help??

Postby joelinnane » Fri Jul 31, 2020 1:37 pm

Hi all,

I recently bought a couple of the epik drums expansion packs for BFD3. I managed to authorize one of them perfectly fine without any trouble, but when I came to authorize the other expansion pack within the license manager, I got an error message saying it could not authorize and the serial number may already be in use. I followed all the steps exactly the same as the first expansion pack and I made sure my license manager is the most up-to-date version, so I'm sure it's nothing I've done wrong...

I sent a message to FXpansion/Roli support a week ago now and I still haven't heard back from them, which seems to be consistent with a lot of other people with support problems. If anyone is able to help or shed any light on this, I'd really appreciate it

Thanks!

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purtington
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Re: Product could not be authorized- Help??

Postby purtington » Sat Aug 01, 2020 8:26 pm

Have you tried contacting Sonic Reality?

Steve
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