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v23025 - disappearing sound ? (Bug or ?)

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Anatolyj_B
Posts: 22
Joined: Thu Nov 24, 2011 6:13 pm

v23025 - disappearing sound ? (Bug or ?)

Postby Anatolyj_B » Sat Mar 25, 2017 2:11 am

Hi guys, just now got Strobe 2, install latest v23025 and there strange behavior. If increase release and try play then sounds only first 3-4 note, then next pressed notes not sounds, ie i press UI keys and nothing happens (and need wait some time when it can sounds again).
I tried various presets and default preset ofcourse - all the same behavior. Tried set different modes, change various settings, all the same.
Maybe it some specific settings ? But rather similar to bug.

Win7 64bit vst 64bit Studio One v3

antcarrier
Posts: 2
Joined: Sat Feb 04, 2017 10:11 am

Re: v23025 - disappearing sound ? (Bug or ?)

Postby antcarrier » Sun Mar 26, 2017 8:53 am

I have this problem too. I'm using a seaboard rise 49 and a Linnstrument. I can't get any more that 4 note polyphony even if I increase the polyphony range (which prevents me from seriously using this synth). I also get various presents cutting out sound for no apparent reason as you have experienced.

I'm on OSX Mavericks (IIRC, posting from my phone at the moment).

Anatolyj_B
Posts: 22
Joined: Thu Nov 24, 2011 6:13 pm

Re: v23025 - disappearing sound ? (Bug or ?)

Postby Anatolyj_B » Sun Mar 26, 2017 6:56 pm

antcarrier tnx for reply. I hope support can do something with it, because currently v23025 version unusable because this.
And pardon my english knowledge, i see also this topic viewtopic.php?f=51&t=7582468 , accidentally here talk was not about the same ? I do not fully understand.

Lawrence_fx
Posts: 428
Joined: Thu Mar 10, 2016 8:19 pm

Re: v23025 - disappearing sound ? (Bug or ?)

Postby Lawrence_fx » Mon Mar 27, 2017 2:53 pm

Hey guys, thanks for reporting this. We're aware of the issue and are working on a fix. Could you please let us know the CPU specs of the processor in your machines?

Thanks!

Anatolyj_B
Posts: 22
Joined: Thu Nov 24, 2011 6:13 pm

Re: v23025 - disappearing sound ? (Bug or ?)

Postby Anatolyj_B » Mon Mar 27, 2017 3:16 pm

Lawrence thank you for reaction man, my cpu model Intel Core2Quad Q9505 2.83Ghz (i know it a bit outdated, but i hope not a much).

Lawrence_fx
Posts: 428
Joined: Thu Mar 10, 2016 8:19 pm

Re: v23025 - disappearing sound ? (Bug or ?)

Postby Lawrence_fx » Tue Mar 28, 2017 12:43 pm

Anatolyj_B wrote:Lawrence thank you for reaction man, my cpu model Intel Core2Quad Q9505 2.83Ghz (i know it a bit outdated, but i hope not a much).


Thanks!

antcarrier wrote:I have this problem too. I'm using a seaboard rise 49 and a Linnstrument. I can't get any more that 4 note polyphony even if I increase the polyphony range (which prevents me from seriously using this synth). I also get various presents cutting out sound for no apparent reason as you have experienced.

I'm on OSX Mavericks (IIRC, posting from my phone at the moment).


Hi antcarrier, could you let me know your processor specs as well please?

antcarrier
Posts: 2
Joined: Sat Feb 04, 2017 10:11 am

Re: v23025 - disappearing sound ? (Bug or ?)

Postby antcarrier » Wed Apr 05, 2017 11:45 pm

Hi, thanks for looking into this!

I'm on a Mac Pro 3.1, it's got a quad core Xeon, although a pretty old one. My system profiler won't tell me the exact model but I believe these machines have a Xeon E5462.

On OS 10.9.5

Cheers!

Angus_FX
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Location: FX HQ, London
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Re: v23025 - disappearing sound ? (Bug or ?)

Postby Angus_FX » Fri Apr 07, 2017 10:31 am

We're aware of the cause on this one (relates to a bug in support for older, pre-AVX CPUs) & have a fix in beta. If you drop Lawrence a line, he'll hook you up.

Best,
Angus.
-- Angus F. Hewlett - CEO - FXpansion --
Twitter | YouTube
Synth Squad | BFD Eco

Anatolyj_B
Posts: 22
Joined: Thu Nov 24, 2011 6:13 pm

Re: v23025 - disappearing sound ? (Bug or ?)

Postby Anatolyj_B » Fri Apr 07, 2017 10:10 pm

Hi Angus, sorry for my english knowledge, need clarify - this issue fix already ? (And new beta release soon?)
(And sorry not understood what need to do with Lawrence ? (Drop on the line ??)
But thanks, it's good that the reason detected.

Lawrence_fx
Posts: 428
Joined: Thu Mar 10, 2016 8:19 pm

Re: v23025 - disappearing sound ? (Bug or ?)

Postby Lawrence_fx » Mon Apr 10, 2017 1:28 pm

Anatolyj_B wrote:Hi Angus, sorry for my english knowledge, need clarify - this issue fix already ? (And new beta release soon?)
(And sorry not understood what need to do with Lawrence ? (Drop on the line ??)
But thanks, it's good that the reason detected.


Hi, I've sent you an email regarding Angus' previous comments.

Anatolyj_B
Posts: 22
Joined: Thu Nov 24, 2011 6:13 pm

Re: v23025 - disappearing sound ? (Bug or ?)

Postby Anatolyj_B » Mon Apr 10, 2017 5:41 pm

Lawrence_fx wrote:
Anatolyj_B wrote:Hi Angus, sorry for my english knowledge, need clarify - this issue fix already ? (And new beta release soon?)
(And sorry not understood what need to do with Lawrence ? (Drop on the line ??)
But thanks, it's good that the reason detected.


Hi, I've sent you an email regarding Angus' previous comments.

Lawrence Thank you, will try.

Anatolyj_B
Posts: 22
Joined: Thu Nov 24, 2011 6:13 pm

Re: v23025 - disappearing sound ? (Bug or ?)

Postby Anatolyj_B » Tue Apr 11, 2017 5:01 pm

I tried new beta, Lawrence thanks, this problem solved.

M000761
Posts: 22
Joined: Sun May 23, 2010 6:51 am

Re: v23025 - disappearing sound ? (Bug or ?)

Postby M000761 » Sat Apr 15, 2017 2:46 am

Can I get access to the beta too. I just took advantage of the 50% off upgrade price...

I don't understand how anyone is able to use this plugin with poly patches with this bug. How is it even being allowed to be downloaded for customers?

Not cool!

Angus_FX
Herder of Cats
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Re: v23025 - disappearing sound ? (Bug or ?)

Postby Angus_FX » Wed Apr 19, 2017 3:06 pm

The bug in question only affects certain older CPUs (those lacking AVX instruction set - everything before "Sandy Bridge" aka i3/i5/i7 2xxx series from 2011). This is why it wasn't found by our QA testers or beta testers prior to the update being released. It's fixed now & a public update will be along very soon.
-- Angus F. Hewlett - CEO - FXpansion --

Twitter | YouTube

Synth Squad | BFD Eco

M000761
Posts: 22
Joined: Sun May 23, 2010 6:51 am

Re: v23025 - disappearing sound ? (Bug or ?)

Postby M000761 » Thu Apr 20, 2017 2:21 am

That makes sense... I've got a workstation running 2 x 6 Core Xeon Processors so not i7, i5 or i3.

If a beta is available that'd be great. I'm getting by with the older version for now as that doesn't seem to be impacted.


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