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Licence Manager doesn't download anything

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hervleco
Posts: 2
Joined: Tue Jun 25, 2019 7:57 pm

Licence Manager doesn't download anything

Postby hervleco » Wed Mar 25, 2020 1:49 pm

Hello! I have bought BFD wooden snares yesterday. I have downloaded the Ticket V. 1.0..0.1. When I make a double click on it, it opens the Licence Manager. When I click on "Downloads" it shows that the download is 100% complete, but at the same time it shows that the download is 0.0 /7.1 GB (see attached file). And indeed the Licence Manager does not download anything.
What can I do?
Thank you for helping me :wink:
Attachments
licence manager..png
licence manager..png (79.41 KiB) Viewed 395 times

scottakemper
Posts: 4
Joined: Mon Jun 12, 2006 6:32 pm

Re: Licence Manager doesn't download anything

Postby scottakemper » Wed Mar 25, 2020 2:52 pm

I am having this same problem. Did you get this solved?

RParson
Posts: 4
Joined: Mon Feb 20, 2006 3:42 pm

Re: Licence Manager doesn't download anything

Postby RParson » Wed Mar 25, 2020 8:22 pm

Same problem...unable to download ticket installation.

scottakemper
Posts: 4
Joined: Mon Jun 12, 2006 6:32 pm

Re: Licence Manager doesn't download anything

Postby scottakemper » Thu Mar 26, 2020 6:46 pm

I have tried clicking on the ticket and going to the Open Download Ticket. Neither work. BFD3 Tech Support Help please. Detailed explanation of Exactly how to install these Expansion packs please.
Mac Pro 10.14.6 (12 Core 64GB RAM 2013 Trashcan)
Pro Tools 2019.12
Thank you
Attachments
Stuck.png
Stuck.png (74.96 KiB) Viewed 379 times

RParson
Posts: 4
Joined: Mon Feb 20, 2006 3:42 pm

Re: Licence Manager doesn't download anything

Postby RParson » Fri Mar 27, 2020 4:57 am

Here is the solution!

Download latest BFD3 version - that will also update the download manager...

scottakemper
Posts: 4
Joined: Mon Jun 12, 2006 6:32 pm

Re: Licence Manager doesn't download anything

Postby scottakemper » Fri Mar 27, 2020 11:19 pm

I downloaded the latest FX License Manager and everything worked! I actually received an email to my support ticket instructing me to do so and came here to post the solution and saw your reply. Thank you

BillyPilgrim
Posts: 1
Joined: Fri Jan 23, 2015 9:15 pm

Re: Licence Manager doesn't download anything

Postby BillyPilgrim » Sat Mar 28, 2020 9:52 pm

The new Licence Manager is very buggy. First it crashed a number of times. And then finally it did only partial downloads of expansion packs (but it said 100% downloaded). I figured a workaround though: For the downloads to actually complete you have to close it and restart it again. Then it seems it checks the downloaded files for integrity and downloads the missing files. At least this happened with BFD Percussion.

Really unhappy about this new system.

PaulSh
Posts: 1
Joined: Sun Mar 29, 2020 7:59 am

Re: Licence Manager doesn't download anything

Postby PaulSh » Sun Mar 29, 2020 9:41 am

I've just had exactly the same issue with my first ever expansion pack, plus the Licence Manager said it needed to update and then the update failed each time. Looking in my download area it seemed that I already had the last version for Win7/64 (2.0.17.0), but the latest version (2.1.0.14) was described as Win10/64 only. In desperation I tried downloading and installing 2.1.0.14 and it seems to work fine on Win7/64.

(I know, I know, Win7 etc. etc. but it's my studio PC, it's airgapped unless I'm actively installing new software, and if it ain't broke...)
Last edited by PaulSh on Wed Apr 01, 2020 9:29 am, edited 1 time in total.

hervleco
Posts: 2
Joined: Tue Jun 25, 2019 7:57 pm

Re: Licence Manager doesn't download anything

Postby hervleco » Sun Mar 29, 2020 1:48 pm

Hello! I have downloaded Licence Manager v2.1.0.14 and everything has worked fine (I'm on Mac) :D


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