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how long to wait for license transfer?

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nevis
Posts: 4
Joined: Mon Jul 24, 2017 9:33 am

how long to wait for license transfer?

Postby nevis » Wed Jul 26, 2017 6:51 pm

Hi,

I bought a license and have been patiently waiting for the transfer for 3 working days now.
As I would like to take advantage of the (current 2017) summer sale, I am wondering:
Can anything be done to speed this up?

Thanks.

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purtington
Posts: 3023
Joined: Wed May 16, 2007 9:37 am
Location: Bristol UK
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Re: how long to wait for license transfer?

Postby purtington » Thu Jul 27, 2017 9:41 am

nevis wrote:Hi,

I bought a license and have been patiently waiting for the transfer for 3 working days now.
As I would like to take advantage of the (current 2017) summer sale, I am wondering:
Can anything be done to speed this up?

Thanks.


A couple thngs I would suggest if you haven't already tried them.

Firstly contact support (who are now Roli) here. https://support.roli.com/request/

Secondly, it might be that it's already been transfered but you haven't had email confirmation so if you've already been given a serial number you could try and register your product and see if it goes through but then I guess it should show up in your account.

Also, support might let you take advantage of the 50% discount, 'retrospectively' assuming you have proof of purchase.

Good luck


Steve
https://soundcloud.com/steve-corr

GA-X58A-UD3R,
Intel i7 930, 2.8Ghz, Overclocked at 3.40Ghz
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WD Caviar Black, 6Gb X 2
+ 500GB SSD drive for BFD Samples
focusrite scarlett 2i4
Windows 10 + windows 7 32bit

nevis
Posts: 4
Joined: Mon Jul 24, 2017 9:33 am

Re: how long to wait for license transfer?

Postby nevis » Thu Jul 27, 2017 5:03 pm

Thanks for taking the time to reply, much appreciated.

Will contact them tonight if nothing changes till then.

nevis
Posts: 4
Joined: Mon Jul 24, 2017 9:33 am

Re: how long to wait for license transfer?

Postby nevis » Sat Jul 29, 2017 3:17 pm

No news... except my growing discontent and the lingering feeling I may have made a mistake buying an FXpansion product if that is the usual support attitude.

No transfer, no reply from support, no reaction to a kind nudge on Twitter.

nevis
Posts: 4
Joined: Mon Jul 24, 2017 9:33 am

Re: how long to wait for license transfer?

Postby nevis » Sat Jul 29, 2017 9:57 pm

And miraculously, the license appeared in my FXpansion account.
It took only a week... :roll:

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purtington
Posts: 3023
Joined: Wed May 16, 2007 9:37 am
Location: Bristol UK
Contact:

Re: how long to wait for license transfer?

Postby purtington » Sun Jul 30, 2017 10:16 am

nevis wrote:And miraculously, the license appeared in my FXpansion account.
It took only a week... :roll:


I've only ever done one licence transfer about 6 or 7 years ago but I think a week is about how long mine took.
Glad you got there in the end and not too late to take advantage of the sale.
It's often the case when two companies merge that their support structure takes a hit.

Steve
https://soundcloud.com/steve-corr

GA-X58A-UD3R,
Intel i7 930, 2.8Ghz, Overclocked at 3.40Ghz
12GB Corsair DDR3 Ram
WD Caviar Black, 6Gb X 2
+ 500GB SSD drive for BFD Samples
focusrite scarlett 2i4
Windows 10 + windows 7 32bit


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