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Support for BFD2 Acoustic Drum Workstation

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CddPsc
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Am I in the wrong forum?

Postby CddPsc » Sat Nov 06, 2010 2:27 am

I've posted two questions this past week detailing problems that I'm trying to solve with a new installation of BFD2. In both cases there have been zero replies, which is somewhat unusual for forums. There's usually at least a couple of people who have an opinion, if nothing else.

I've been a geek long enough to know that, particularly if you're not a regular, posting in the wrong forums or otherwise making mistakes in protocol can yield unfavorable results. With that in mind, I'm wondering if I'm doing something wrong here, or if there is a more appropriate forum section for the posting of technical questions / difficulties with BFD2.

I was thinking that the Fxpansion folks interacted along with the others in the forums here to help resolve tech problems, so if I should be following a different procedure to get help on issues, it would be great if someone would clue me in. Just trying to do things the right way.

Thanks very much,
Christopher Duncan

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jord
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Postby jord » Sat Nov 06, 2010 2:48 pm

No, you're in the right forum. Sometimes, you just need to exercise a bit of patience when posting, especially during a "busy" period (FXPansion have already stated that they have a lot planned for November and BFD2 is no exception). Not to mention that many of us users also have to tend to day (and often evening) jobs as well. Some of us are geeks in our other life.

If it's really urgent, file a support ticket. That's their first line of communication.

jord
Real guitar heroes play real guitars

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CddPsc
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Postby CddPsc » Sat Nov 06, 2010 4:47 pm

Jord,

Thanks for taking the time to help, man - do appreciate it.

Yeah, I know people get busy and have lives (I plan on getting one of those myself someday), haven't been here much lately so didn't realize the Fxpansion folks were snowed under as well. Don't mind exercising patience, but when I looked mine were the only posts with lots of reads and no replies, so I just wanted to make sure I wasn't screwing up somehow. Wouldn't be the first time in life. :)

I saw you posted a reply to the kit piece problem, so I'm off to read that...
Christopher Duncan


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Have Fun, Get Paid: How to Make a Living With Your Creativity
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jord
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Postby jord » Sat Nov 06, 2010 6:05 pm

You're not being singled out. :D

Trust me... I could tell you about my "other" life but:

a) you've probably heard it all before
b) this place is for BFD2, which is part of the life I like to live and talk about when when I'm here :)

jord
Real guitar heroes play real guitars



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CddPsc
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Postby CddPsc » Sat Nov 06, 2010 6:33 pm

Yeah, I've lived a few different lives myself. Music is always more fun. :)
Christopher Duncan


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Have Fun, Get Paid: How to Make a Living With Your Creativity
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rob_fx (ex-FX)
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Postby rob_fx (ex-FX) » Mon Nov 08, 2010 9:42 am

Sorry for the delay in replying! Is there anything else you need help with?
"I was great engineer once, but then I took an arrow to the knee..."

CddPsc
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Postby CddPsc » Mon Nov 08, 2010 11:14 am

Hi, Rob.

I think I'm good at this point, but thanks!
Christopher Duncan


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Have Fun, Get Paid: How to Make a Living With Your Creativity
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