TERMS AND CONDITIONS
These terms and conditions form the basis on which you can visit/use our
website and purchase/use our products. Please read them carefully as they
contain important information.
General terms and conditions
This site is owned and operated by FXpansion Audio UK Limited.
FXpansion is a trademark of FXpansion Audio UK Ltd.
All other trademarks are the property of their respective owners.
FXpansion Audio UK Ltd Registered in the UK: # 4455834
VAT Registration No.: GB 798 7782 33
Registered Address: 5 Underwood Street, London N1 7LY, United Kingdom
If you have any questions, comments, suggestions or complaints about our
website, please e-mail us
at info@fxpansion.com
Ownership of rights
The contents of this website are owned by or licensed to FXpansion Audio
UK Limited.
Any trademarks used in the description of drum or other instrument recordings
included in our products are for identification purposes only and should not
be taken to imply any relationship of association or endorsement between
FXpansion and the respective manufacturers of the instruments recorded.
Any use of this website or its contents - including copying, storage,
modification and redistribution - other than for your own personal,
non-commercial use, is strictly prohibited without our prior written
permission.
Accuracy of content
We strive for accuracy and fairness in the content of our website, product
descriptions and quoted prices.
All prices are shown inclusive of VAT.
Any weights, dimensions and amounts of data given about the products are
approximate only.
To the extent permitted by applicable law, we disclaim all warranties, express
or implied, as to the accuracy of the information contained in any of the
materials on this website. We cannot be held liable for any loss or damage
which may arise from the use of any of the information contained in any of
the materials on this website.
User Accounts
While it is perfectly possible to browse our website anonymously, it is
necessary to create a user account on FXpansion.com in order to purchase and
register products. An account is also necessary in order to access technical
support as well as to obtain certain free products and demos.
A user account contains a number of personal details which are used to
identify you and your ownership of software licenses for purchased and
free products. Your details may also be used for our own market analysis
to enable us to improve our products and services but we guarantee that we
will not resell or redistribute these details or results of any market
analysis to any third party individual or organisation.
We are registered under the Data Protection Act 1988 and comply with the Act
fully in regards to your personal data.
No payment details are stored on our systems - all transactions are handled
via the Paypal payment processing system. It is not necessary to possess a
Paypal account in order to purchase products from us although Paypal account
holders will experience a faster checkout process.
By creating a user account on our website you must ensure that:
- all information you submit is accurate and truthful
- you keep this information accurate and up-to-date
- you have permission to submit payment information if purchasing a product
Your FXpansion user account is registered to a single user only - it is
prohibited to share your account login details with a third party.
If you use a shared computer, please do not save your account login
details in your internet browser or in any other location within the
shared computer.
FXpansion cannot be held liable for any losses or damages that result
from your account details being shared by you.
FXpansion reserves the right to close user accounts it
considers to be fraudulent.
If you have reason to believe that your user account login details have been
obtained by another party without your consent, please contact us
immediately on info@fxpansion.com
to suspend your account and cancel any unauthorised
purchases that may be pending. Please be aware that purchases can only be
cancelled before they are dispatched.
If you need to terminate your account for any other reason, please contact us.
Forum Access
Registering a user account on this website also enables access to the FXpansion
user forum which is intended to be used for discussing technical issues and for
users to help other users. Any use of the forum must comply with the following
criteria:
- You will not post any messages that are obscene, vulgar, sexually-oriented,
hateful, threatening, or otherwise violative of any laws
- You will not post needlessly antagonistic messages or personal attacks on
any other user of the forum
- Your contributions will abide by the intended uses of the forum as outlined
above, within reason
All content within the forum represents the views of its individual author(s)
- FXpansion cannot be held responsible for the content of any message.
FXpansion reserves the right to remove, edit, move or close any forum message
or message thread for any reason without explanation.
Mailing list and email addresses
Your contact details will only be used by FXpansion Audio UK Ltd to supply
you with information concerning its products, updates and special offers from
time to time
All mailings are completely optional and can be activated or deactivated
at any time.
We will not resell or redistribute your email address or any other
personal details to any other third party individual or organisation.
Cookies and tracking
We use a limited number of cookies on our site in order to bring the best
possible service to our customers and to remember user login details of the
main site and forum. We use Google Analytics to anonymously observe on-line
traffic so that we can improve the navigation and content within our site.
In all these cases, no information is shared with any third party individual
or organisation.
Security
We take security extremely seriously and endeavour to do everything possible
to protect your personal information. However the security of any data
disclosed online cannot be guaranteed and we cannot be held liable for
any breach of security.
We highly recommend that you use a unique password for your FXpansion user
account - please do not reuse passwords that are used for other internet
logins. Doing so may place your user account and product investments at
risk if your other internet logins are compromised.
All payment procedures operate with a secure http connection (https) and are
handled entirely by our payment processing system (Paypal).
No user payment details are held on our servers.
Delivery charges
Online shop orders excluding North American orders are processed by our
distribution team in London. North American orders are processed
by our US office and shipped via UPS.
Orders to the rest of the world are dispatched via various carriers.
The shipping fee depends on your geographic location and the products ordered.
Please select your region (USA / UK / EU / Rest of world) and add the desired
product(s) to the shopping basket - the shipping fee is calculated
automatically for your region.
After submitting your order, you'll receive an automatic confirmation
email with your order details. Sensitive data such as credit card numbers
will not be sent via email for security reasons.
Returns and refunds policy
If you are not satisfied with your purchase please contact
info@fxpansion.com
All sales within the EU are subject to the Consumer Rights Act 2015.
You may return most unopened boxed items you have purchased from the
FXpansion.com web shop within 30 days of delivery for a full product
refund - as long as the product is unopened.
Boxed software products that have been opened and are found to be defective
may be exchanged for a replacement item of the same title and platform only.
Please contact our support team for a return delivery address.
We reserve the right to refuse returns/refunds on opened boxed products.
Orders for digital download products can be cancelled within 14 days of purchase
if they have not been downloaded. Orders that have been downloaded are
non-refundable unless there is a fault or system incompatibility that cannot be
remedied.
Refunds are generally only issued in cases where technical issues that are
impossible to overcome after technical support has been provided.
FXpansion reserves the right to refuse to refund any purchase on a
case-by-case basis.
Some of our products are available in third party retail stores and
dealers - FXpansion is unable to offer any return, refund or exchange
policy on these purchases. In such cases please contact the relevant
dealer if you require assistance.
License & Registration Transfers
For most products, transferral of software license ownership can be granted
with an accompanying fee per user - if transferring multiple products
to a single new license owner, a single fee can be paid. After this procedure,
the new license owner is entitled to the same support, updates and upgrades
as a user that purchased a new product.
In all cases, permission to proceed with the transfer must first be granted by
our support team. We reserve the right to refuse license transfers on a
case-by-case basis. NFR (Not For Resale) products cannot be transferred
to another user.
Certain soundware products which have a very low price cannot be transferred
to another user - please see the FAQ for each product to confirm its
license transfer policy.
Damages or losses incurred to your computer
We are not liable for any loss or damage which may arise as a result of
using this website. We endeavour to ensure that all materials on this website
are free from defects or viruses although this cannot be guaranteed. It is
the user's responsibility to ensure that their computer equipment is
adequately protected.
Law, jurisdiction and exclusion of liability
This website, its included content and any use of the software distributed
within it are subject to English law and the jurisdiction of the courts of
England. Any use of these materials recognises this fact.
Any disclaimers within these terms and conditions are subject to English
law. If any of the provisions within these disclaimers are deemed to be
unlawful and/or unenforceable, then those provisions are severable while
not affecting the validity and enforceability of the remaining provisions.
Changes to terms and conditions
These terms and conditions are subject to review and FXpansion
reserves the right to change them periodically.
