To allow us to resolve your issue in the quickest possible time, please follow the steps below before submitting an enquiry:
- Read the product documentation and product FAQs fully.
- If you have not yet done so, create a user account, register your software and download/install the latest version of the software for your system. An updated version can solve problems in many cases.
- When filling in the form below, please take care to ensure that you fill in all information fields accurately and give a full and meaningful description of the problem.
- Entering random or incorrect information may result in your query taking longer to process and resolve, and you may be asked to fill in the form again.
- If your query is covered in the documentation or FAQs, it may take longer to receive a reply.